Returns and Refunds

Returning items to us
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to the customised nature, personalised products are ineligible for return once they have been produced.

To complete your return, we require an order number and order confirmation along with a returned product.

Please send your purchase to:

Royal British Legion Industries
Hall Road
Kent ME20 7NL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Damaged or faulty goods
Our policy lasts 30 days for damaged or faulty goods. If 30 days have gone by since your receipt of your purchase, unfortunately we can’t offer you a refund or exchange. As per your consumer rights you also have a 14 day cooling off period for online purchases. However, we usually ship within the first week of purchase. If it has been shipped you will have to follow the standard returns procedure.

Please follow the returns procedure above. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days (this will depend on the processes of your bank).

If you cancel your order before shipping we will process a refund within 14 days of this being cancelled. We will inform you if the item has already shipped in which case you should proceed with a return.

Late or missing refunds
Please only do the following once you have received confirmation of a refund.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

We do not operate an exchange policy but if you receive damaged goods please contact us and we will assess how best to progress the situation and ensure you are satisfied. Once the outcome is agreed, please then send your item back to the above returns address.


Missing orders
If you do not receive your item, please contact to let us know within 30 days of purchase. If 30 days have passed, unfortunately, we will not be able to replace the item for you.