FAQs and further information


How long will it take for anything to be delivered?

Tommies will be dispatched within a week of ordering. Please allow 3 to 4 weeks for any other items to arrive. We have designed the Tommy box so that it will fit through most letterboxes.

If you have ordered a 6 foot Tommy you will receive a notification no less than 48 hours in advance to let you know it is arriving.

I don't have a credit card to pay with. Will this be a problem?

Shopify payments accept debit cards and is a secure payment option. As you progress from your cart through to checkout you will see the option to pay by filling out your card details. You won't need to create an account.

I don't live in mainland UK. Can I still buy from your shop? 

Regardless of where you live, anyone can buy a 30cm Tommy with UK shipping costing £3.00 and International shipping costing £7.00.

For all other items there is a premium on shipping for certain areas of the UK and this will be calculated in the cart.

Please ensure that you insert a space in your postcode so that our system will recognise it and automatically price your shipping. E.g. BT57 8SU

I am unsure about buying online or someone I know would like to order over the phone. Is this possible?

We are unable to process any orders outside of the website. If you are a council please get in touch using our contact us page about any invoicing.

I made an order but I want to change it. What can I do?

Please get in touch immediately quoting "Return or Cancel" in the subject so that we are able to help you with this. Once orders have been shipped we will need you to return them before we can process any refund.

I saw your 6 foot Tommies on TV and would love to buy one or see one in person. How can I do this?

You can find all Tommies and silhouettes on our products page here: https://the-royal-british-legion-industries.myshopify.com/collections/all

You can also find out more information on our site at www.rbli.co.uk or by subscribing to our mailing list or following us on social media. This way you can find out about more key project dates.

Read our Privacy, Data and Cookies Policy here: https://the-royal-british-legion-industries.myshopify.com/pages/privacy-data-and-cookie-policy

Who is RBLI?

Royal British Legion Industries (RBLI) is a national charity established in 1919 to support the Armed Forces, people with disabilities and people who are unemployed. We improve lives every day by inspiring those we help and supporting them to find work and lead independent lives. RBLI is a registered charity with Registered Charity (England and Wales) number 210063. Additionally, RBLI is a Company limited by Guarantee Registered in England and Wales under number 00158479.

I would like to support RBLI, how can I get in touch? 

You can find out more about supporting RBLI by clicking here.