FAQs and Further Information
How long will it take for my order to be delivered?
You will receive a confirmation email after placing an order with us. We aim to dispatch most items within 1-2 working days, however during busy periods this period may be increased.
Certain items, such as made to order, hand made and bespoke products may take take slightly longer to produce and dispatch; this will be noted in the description of the product. You will receive an email to let you know your order is on its way to you.
If you have not received your order within the specified time frame, please let us know by emailing firstname.lastname@example.org
Can I track my delivery, and will I need to sign for it?
The chances are, you will not need to sign for your order, as most of our products have been designed to fit though a letterbox.
However, if you have ordered an Unknown Tommy, Garden Tommy, Cufflinks, or any wooden Garden products, you will be required to sign receipt of the parcel.
Can you ship internationally?
We are not currently able to ship outside of the UK, however we are hoping to add this option to the shop in the near future.
I don't live in mainland UK. Can I still buy from your shop?
Yes! We can ship anywhere in the UK. Your shipping costs will be calculated in your cart based on your postcode.
Please ensure that you insert a space in your postcode so that our system will recognise it e.g. BT57 8SU
Do you offer next day delivery?
Unfortunately this isn’t something we currently offer, however we are looking into how we can expand our delivery options in the future.
I am unsure about buying online, is it possible to order by phone?
It is much quicker for our customers to place their order online, however for anyone who is unable to use the internet please call 08081 969505
Can you send me an invoice for my purchase?
If you require an invoice for payment by BACs or cheque, please contact us at email@example.com before placing your order, let us know what you wish to purchase and the delivery address, and we can arrange this for you.
Can you send me an VAT receipt for my purchase?
If you require a VAT invoice for you order please contact us at firstname.lastname@example.org from the same email address that was used to place your order. Let us know your order number and we'll pop a VAT receipt back to you as soon as possible.
I made an order but I want to change it. What can I do?
Please get in touch immediately quoting "Return or Cancel" in the subject so that we are able to help you with this. Once orders have been shipped we will need you to return them before we can process any refund.
Who is RBLI?
Royal British Legion Industries (RBLI) is a national charity established in 1919 to support the Armed Forces, people with disabilities and people who are unemployed. We improve lives every day by inspiring those we help and supporting them to find work and lead independent lives. RBLI is a registered charity with Registered Charity (England and Wales) number 210063. Additionally, RBLI is a Company limited by Guarantee Registered in England and Wales under number 00158479.
I would like to support RBLI further, how can I get in touch?
You can find out more about supporting RBLI by email@example.com