FAQs and further information
How long will it take for anything to be delivered?
You will recieve a confirmation by email after placing an order with us. We aim to dispatch all items within 1-2 working days, however during busy periods it may take up to 7 to14 working days. You will receive an email or SMS to let you know your order is on its way to you.
If you have ordered an Unknown Tommy, it will be dispatched within one week as they are made to order. You will receive a notification no less than 48 hours in advance to let you know it is arriving.
If you have not received your order within 20 days, please let us know by emailing firstname.lastname@example.org
Can I track my delivery, and will I need to sign for it?
We are currently working with Royal Mail so that we can offer tracked deliveries. Once in place (we are aiming for 2nd week of July), you will be sent a tracking number by email or SMS as soon as it has been despatched so you can follow its journey to your address.
You will not need to sign for your order, and the Tommy box has been designed to fit though most letterboxes so you should never miss your delivery.
If you have ordered an Unknown Tommy, or Garden Tommy, this is sent using one of our preferred courier services. In this case you will be required to sign for it, to help you pre-plan that delivery you will be given 48 hours advance notice of delivery and you will be able to track its progress to your address.
Can you ship internationally?
We are not currently able to ship outside of the UK, however we are hoping to add this option to the shop in the very near future. If you would like to be notified please email email@example.com with subject line I want international shipping.
I don't live in mainland UK. Can I still buy from your shop?
Yes! We can ship anywhere in the UK. Your shipping costs will be calculated in your cart based on your postcode.
Please ensure that you insert a space in your postcode so that our system will recognise it e.g. BT57 8SU
Do you offer next day delivery?
Unfortunately this isn’t something we currently offer, however we are looking into how we can expand our delivery options in the future.
I don't have a credit card to pay with. Will this be a problem?
Shopify payments accept debit cards and is a secure payment option. As you progress from your cart through to checkout you will see the option to pay by filling out your card details. You won't need to create an account. RBLI’s online shop accepts both credit and debit cards including AMEX, and is a secure payment platform.
I am unsure about buying online, is it possible to order by phone?
It is much quicker for our customers to place their order online at rbli.shop, however for anyone who is unable to use the internet please call 08081 969505
Can you send me an invoice for my purchase?
If you require an invoice, please contact us at firstname.lastname@example.org before placing your order and we can arrange this for you.
I made an order but I want to change it. What can I do?
Please get in touch immediately quoting "Return or Cancel" in the subject so that we are able to help you with this. Once orders have been shipped we will need you to return them before we can process any refund.
I saw your 6 foot Tommies on TV and would love to buy one or see one in person. How can I do this?
You can find all Tommies and silhouettes on our products page here: https://the-royal-british-legion-industries.myshopify.com/collections/all
You can also find out more information on our site at www.rbli.co.uk or by subscribing to our mailing list or following us on social media. This way you can find out about more key project dates.
Read our Privacy, Data and Cookies Policy here: https://the-royal-british-legion-industries.myshopify.com/pages/privacy-data-and-cookie-policy
Who is RBLI?
Royal British Legion Industries (RBLI) is a national charity established in 1919 to support the Armed Forces, people with disabilities and people who are unemployed. We improve lives every day by inspiring those we help and supporting them to find work and lead independent lives. RBLI is a registered charity with Registered Charity (England and Wales) number 210063. Additionally, RBLI is a Company limited by Guarantee Registered in England and Wales under number 00158479.
I would like to support RBLI, how can I get in touch?
You can find out more about supporting RBLI by email@example.com